Refund policy

Last updated: October 27, 2026

Every Fairway Frame poster is printed to order just for you, so we can't take returns or exchanges. If your order arrives damaged or defective, or we sent you the wrong item, we'll reprint it at no cost, or refund the affected item(s) if a reprint isn't possible. Here's how it works.

Returns and exchanges

Because each print is made to order, and many are personalized, we don't accept returns or exchanges. This includes change-of-mind requests and orders where you selected the wrong course, style, size or frame. If you notice a mistake right after ordering, see "Cancellations and changes" below.

Cancellations and changes

You can change or cancel your order within 1 hour of placing it. To do this, email us at help@thefairwayframe.com with your order number. If you cancel within that 1 hour, we'll refund your order in full, including shipping and tax. After 1 hour, your order is in production and can't be changed or canceled.

If we can't ship your order when expected, we'll email you. You can then choose to cancel for a full refund, even if more than 1 hour has passed since you ordered.

Damaged, defective or wrong items

If your order arrives damaged or defective, or isn't what you ordered because of a mistake on our part, email us at help@thefairwayframe.com within 30 days of delivery. Please include:

Your order number
Photos showing the problem (for example, the damage, defect or wrong item)

We'll reprint the affected item(s) and reship them at no cost to you. If a reprint isn't possible, we'll refund the affected item(s) instead. We decide between a reprint and a refund, and we reprint by default. You don't need to send anything back.

Personalization

You can add up to 80 characters of personalization text, including spaces. It's printed in capital letters beneath the course location.

We print your text exactly as you enter it, with a few automatic changes. We convert it to capital letters, collapse extra spaces and remove the < and > characters. We also remove emoji and any other characters our font can't print.

We don't proofread or correct your text, so please check spelling, names and dates carefully before you check out. Mistakes in text you enter aren't our error, so they aren't covered by a reprint or refund.

If we believe your text is unlawful, hateful, obscene, harassing or infringing, we may cancel your order and refund it in full.

Lost packages

If your package seems lost, or it's marked delivered but you haven't received it, email us at help@thefairwayframe.com with your order number.

If the carrier confirms your package is lost, we'll reprint and reship your order once, at no cost to you. The same applies if your package is marked delivered but never arrives, and the carrier's trace confirms this. Orders sent to an incorrect address entered at checkout aren't covered, so please make sure your shipping address is correct before you place your order.

How refunds are issued

Refunds go back to your original payment method. Once we've issued a refund, how long it takes to appear on your statement depends on your bank or card issuer.

About the maps and scorecards

Our posters are artistic representations based on OpenStreetMap map data and published course information. Map data © OpenStreetMap contributors, available under the Open Database License (ODbL).